KnowledgeBase blog

Learn how to build a knowledge base that succeeds

Recent articles (Page 6)


9 min read | Jan 26 | Jasper Dunn

A Comprehensive Guide to Implementing a Successful Call Center Knowledge Base

Welcome to the call center knowledge base guide! Here, you'll find all the information you need to get started on your journey towards streamlining customer service in... read more


5 min read | Jan 20 | Jasper Dunn

Benefits of Using an Open Source Knowledge Base

Using open-source software for building a knowledge base is one of the most effective and convenient methods available as it provides many benefits. Compared to SaaS... read more


9 min read | Jan 20 | Jasper Dunn

How to Reduce Support Tickets with Knowledge Base?

As customer support tickets continue to mount, businesses often find themselves overwhelmed with how to handle them. The solution may be closer than you think – a... read more


10 min read | Jan 19 | Jasper Dunn

Pros and Cons of a WordPress Knowledge Base

A WordPress knowledge base provides a great way to easily deliver information to your customers in an efficient way. It allows you to respond quickly and effectively to... read more

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8 min read | Jan 17 | Jasper Dunn

Maximizing Success Through Knowledge Management Trends

It is no secret that organizational knowledge management is a key factor in achieving success today. Keeping up with the latest trends and developments in knowledge... read more


9 min read | Jan 10 | Jasper Dunn

15 Knowledge Base Tips For Better Performance

Within any company, knowledge is key – and knowledge base resources are no exception. A knowledge base offers a great opportunity for businesses to boost the... read more


9 min read | Jan 09 | Jasper Dunn

What is Knowledge Base Architecture?

Do you ever feel like there's a missing puzzle piece in your knowledge base architecture? If so, you're not alone. The fact is, many organizations struggle to identify... read more


7 min read | Jan 05 | Jasper Dunn

Help Desk vs. Knowledge Base: What’s the Difference?

Have you ever sent an email to a help desk, only to receive a canned response that appears generic and vague? Or perhaps you've been lead down a path of endless help... read more

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