KnowledgeBase blog

Learn how to build a knowledge base that succeeds

Recent articles (Page 10)


10 min read | Dec 06 | Tomasz Ziętek

10 Benefits of Knowledge Base Beyond Customer Service

A knowledge base is one of the most underrated tools not only in customer support but also in business. Sure, it looks simple and boring. It looks like something that a... read more


8 min read | Nov 23 | Tomasz Ziętek

The Do’s and Don’ts of Writing Knowledge Base Articles

If you work on a support team that uses a knowledge base, then creating, sharing, and updating help content is probably your bread and butter. A help article, in order to... read more


9 min read | Oct 26 | Tomasz Ziętek

Knowledge Base for Ecommerce: Examples, Benefits, and More

The ecommerce market has been growing rapidly, with global sales reaching $4.13 trillion in 2020. This figure is expected to grow to $6.54 trillion by 2023. There are... read more


14 min read | Sep 23 | Tomasz Ziętek

Building a Knowledge Base in 2023

If you already have the idea of building a knowledge base, you’re halfway there. In this article, you’ll find everything you need to turn this idea into an effective... read more

Stay tuned!

We’ll send you info about new lessons to your inbox.


9 min read | Jul 07 | Piotr Borkowicz and Tomasz Ziętek

[2023] 12 Best Knowledge Base Examples

Back in the day, when customer support teams had to rely on physical binders and folders to store information, it was pretty common for companies to create their own... read more


13 min read | Jul 05 | Piotr Borkowicz and Tomasz Ziętek

All About Knowledge Management: Tips, Whys, and More! [2023 Guide]

Whether it's a recent sales report, a company policy, or a piece of feedback, your business produces information on a daily basis. Creating and managing knowledge is key... read more

Help your customers and support teams at the same time

Empower your support team with an internal knowledge base and a 24/7 customer self-service center.

Free 14-day trial No credit card required 24/7 support

Discover our text| products