KnowledgeBase blog

Learn how to build a knowledge base that succeeds

Recent articles


8 min read | Feb 13 | Jasper Dunn

SharePoint Knowledge Base: Yay or Nay?

If you work in customer support, you know how important having a knowledge base is. It’s the go-to source for customers and your support staff alike when it comes to... read more


6 min read | Feb 08 | Jasper Dunn

How to Make Your Knowledge Base Search Work Great

Are you looking to make customer interactions smoother by ensuring that they can quickly find what they need in your knowledge base? Wondering how you can maximize the... read more


9 min read | Feb 07 | Jasper Dunn

How to Improve Your Knowledge Base?

Are you looking to provide better support to your customers? Improving your knowledge base can be a great way to increase customer satisfaction. In this blog post, we'll... read more


3 min read | Feb 06 | Jasper Dunn

How to Integrate KnowledgeBase with LiveChat

When it comes to customer service, time is money. Consumers today have little tolerance for slow page loading speed, slow product and service delivery, or an unresponsive... read more

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12 min read | Jan 27 | Jasper Dunn

Getting Started with Your SaaS Knowledge Base: Examples and Ideas

Whether you are a large business or an individual self-employed professional, having a self-service portal for customers or clients is essential to staying competitive in... read more


9 min read | Jan 26 | Jasper Dunn

How to Create a Self Service Portal

Do you ever find yourself constantly answering the same questions from customers over and over again? With the rise of digital self-service solutions, now is the time to... read more


9 min read | Jan 26 | Jasper Dunn

A Comprehensive Guide to Implementing a Successful Call Center Knowledge Base

Welcome to the call center knowledge base guide! Here, you'll find all the information you need to get started on your journey towards streamlining customer service in... read more


5 min read | Jan 20 | Jasper Dunn

Benefits of Using an Open Source Knowledge Base

Using open-source software for building a knowledge base is one of the most effective and convenient methods available as it provides many benefits. Compared to SaaS... read more

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