KnowledgeBase blog

Learn how to build a knowledge base that succeeds

Recent articles


9 min read | Dec 06 | Zuzanna Bocian

How to Create an Employee Handbook

Employee handbooks are sometimes a tough nut to crack. It should include all the most essential information for the new employees, such as workplace culture,... read more


6 min read | Nov 30 | Zuzanna Bocian

How to Create an Internal Wiki in 2023

Did you know the average employee spends up to 9 hours per week looking for information? That’s almost a quarter of each working day. That’s a lot of time wasted on... read more


6 min read | Nov 21 | Zuzanna Bocian

The Best Wiki Software Tools for Teams in 2023

When I hear "wiki software" my mind automatically jumps to "Wikipedia". However, this phrase doesn't necessarily refer to Wikipedia. So, it would be helpful to delve... read more


8 min read | Nov 16 | Zuzanna Bocian

24/7 IT Support Services

Nowadays, customers can get help and solutions around the clock. Whether through support agents or chatbots, they can get assistance whenever they have questions or... read more

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9 min read | Nov 09 | Zuzanna Bocian

The 10 Best Software Documentation Tools in 2023

How often have you struggled to store knowledge in an organized and careful manner? Have you wondered how to make it up-to-date and easily accessible to everyone?... read more


7 min read | Oct 13 | Jasper Dunn

Best Documentation Tools For Harnessing Your Information

Documentation is the cornerstone of effective communication and knowledge sharing in the digital age. Whether you are a software developer, a project manager, or a small... read more


21 min read | Sep 28 | Jasper Dunn

The 35 Best Knowledge Base Tools [2023]

Confluence Confluence, developed by Atlassian, is a widely-used collaboration and knowledge management tool designed to facilitate efficient teamwork and information... read more


9 min read | Sep 19 | Tomasz Ziętek

Encourage Knowledge Sharing in the Workplace

What is Knowledge Sharing Culture? A knowledge sharing culture is an organizational or societal ethos that emphasizes the open exchange of information, insights, and... read more

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