KnowledgeBase blog

Learn how to build a knowledge base that succeeds

Recent articles


6 min read | Nov 21 | Zuzanna Bocian

The Best Wiki Software Tools for Teams in 2023

When I hear "wiki software" my mind automatically jumps to "Wikipedia". However, this phrase doesn't necessarily refer to Wikipedia. So, it would be helpful to delve... read more


8 min read | Nov 16 | Zuzanna Bocian

24/7 IT Support Services

Nowadays, customers can get help and solutions around the clock. Whether through support agents or chatbots, they can get assistance whenever they have questions or... read more


9 min read | Nov 09 | Zuzanna Bocian

The 10 Best Software Documentation Tools in 2023

How often have you struggled to store knowledge in an organized and careful manner? Have you wondered how to make it up-to-date and easily accessible to everyone?... read more


7 min read | Oct 13 | Jasper Dunn

Best Documentation Tools For Harnessing Your Information

Documentation is the cornerstone of effective communication and knowledge sharing in the digital age. Whether you are a software developer, a project manager, or a small... read more

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21 min read | Sep 28 | Jasper Dunn

The 35 Best Knowledge Base Tools [2023]

Confluence Confluence, developed by Atlassian, is a widely-used collaboration and knowledge management tool designed to facilitate efficient teamwork and information... read more


9 min read | Sep 19 | Tomasz Ziętek

Encourage Knowledge Sharing in the Workplace

What is Knowledge Sharing Culture? A knowledge sharing culture is an organizational or societal ethos that emphasizes the open exchange of information, insights, and... read more


11 min read | Sep 15 | Jasper Dunn

Troubleshooting Guide: What, Why, and How to Create One

No matter how awesome your business is, there's gonna be that inevitable moment when things hit a little hiccup. And guess what? More often than not, it's gonna be one of... read more


7 min read | Sep 07 | Zuzanna Bocian

Seven of the Best Knowledge-Sharing Tools

Access to knowledge is one of the most critical factors in a well-functioning organization. Companies realize that by storing information in internal “knowledge bases,”... read more

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