Learn how to build a knowledge base that succeeds
9 min read | Sep 19 | Tomasz Ziętek
What is Knowledge Sharing Culture? A knowledge sharing culture is an organizational or societal ethos that emphasizes the open exchange of information, insights, and... read more
11 min read | Sep 15 | Jasper Dunn
No matter how awesome your business is, there's gonna be that inevitable moment when things hit a little hiccup. And guess what? More often than not, it's gonna be one of... read more
7 min read | Sep 07 | Zuzanna Bocian
Access to knowledge is one of the most critical factors in a well-functioning organization. Companies realize that by storing information in internal “knowledge bases,”... read more
7 min read | Aug 30 | Zuzanna Bocian
Everyone most likely remembers those first days in a new job when everything seems new and unfamiliar. The enormity of the information is overwhelming and it’s easy to... read more
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8 min read | Aug 11 | Zuzanna Bocian and Jasper Dunn
"Canned responses" might sound a bit mechanical, but let me tell you, these simple tools are absolute game-changers when it comes to customer service. Don't be fooled by... read more
6 min read | Jul 26 | Zuzanna Bocian
Efficient customer service is the backbone of any successful business. One metric that plays a crucial role in evaluating customer service efficiency is the average... read more
12 min read | Jul 10 | Zuzanna Bocian
Think of customer onboarding as a journey within the broader customer journey—a vital chapter where the real magic happens. Whether you're a tech startup unveiling a... read more
9 min read | Jul 10 | Jasper Dunn and Zuzanna Bocian
When it comes to resolving customer issues, every minute counts. Let's face it: none of us want to be left hanging on the line or waiting endlessly to reply to our email... read more
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