Whether you are a large business or an individual self-employed professional, having a self-service portal for customers or clients is essential to staying competitive in the increasingly digital world. It's no surprise that Software as a Service (SaaS) companies are turning to... read more
9 min read | Jan 26 | Jasper Dunn
Do you ever find yourself constantly answering the same questions from customers over and over again? With the rise of digital self-service solutions, now is the time to... read more
9 min read | Jan 26 | Jasper Dunn
Welcome to the call center knowledge base guide! Here, you'll find all the information you need to get started on your journey towards streamlining customer service in... read more
4 min read | Jan 20 | Jasper Dunn
Using open-source software for building a knowledge base is one of the most effective and convenient methods available as it provides many benefits. Compared to SaaS... read more
9 min read | Jan 20 | Jasper Dunn
As customer support tickets continue to mount, businesses often find themselves overwhelmed with how to handle them. The solution may be closer than you think – a... read more
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