KnowledgeBase blog

Learn how to build a knowledge base that succeeds

Recent articles (Page 3)


10 min read | Jun 30 | Jasper Dunn

Guide to Process Documentation: Examples and Tips

Imagine your business as an ever-evolving jigsaw puzzle. As it expands, so do the number of pieces. Now, someone's got to stay on top of this ever-increasing complexity -... read more


11 min read | Jun 14 | Zuzanna Bocian

A Complete Guide to Organizational Learning

Have you ever wondered what sets successful organizations apart in today's fast-paced, ever-changing world? Well, here's a clue: it's all about organizational learning.... read more


9 min read | Jun 14 | Jasper Dunn

The Crucial Role of the First Response Rate for Customer Service Team

Have you ever wondered how emergency services swoop in and save the day in the face of a crisis? It all boils down to one crucial factor: their first response rate (FRR).... read more


9 min read | Jun 13 | Jasper Dunn

Customer Satisfaction Rate: The Fuel for Business Growth

Customer satisfaction is all about meeting and even exceeding customer expectations. It's about going the extra mile to make sure your customers are satisfied with their... read more

Stay tuned!

We’ll send you info about new lessons to your inbox.


9 min read | Jun 13 | Jasper Dunn

Unlocking Efficiency and Enhancing Customer Experience: The Power of Case Deflection

Have you ever wondered how some companies deliver exceptional support while keeping their customers happy and their support teams sane? Well, let me introduce you to a... read more


10 min read | May 29 | Jasper Dunn

Unveiling the Benefits of Knowledge-Centered Support in Customer Service

Welcome to the world of customer support, where knowledge is king. In this fast-paced era, businesses constantly strive to deliver exceptional customer experiences. And... read more


9 min read | May 29 | Jasper Dunn

Why is Knowledge Management in Healthcare so Important?

Think about it: with the ever-growing amount of medical information out there, how do healthcare professionals stay on top of the latest research, guidelines, and best... read more


9 min read | May 26 | Tomasz Ziętek

Process Documentation Guide to Boost Your Standard Operating Procedures

Now, let's jump right in. As your business grows, things can get pretty complex. You've got people, tasks, and all sorts of moving parts. It's crucial to organize... read more

Help your customers and support teams at the same time

Empower your support team with an internal knowledge base and a 24/7 customer self-service center.

Free 14-day trial No credit card required 24/7 support

Discover our text| products