KnowledgeBase blog

Learn how to build a knowledge base that succeeds

Recent articles (Page 3)

knowledge-management

10 min read | Dec 19 | Jasper Dunn

Knowledge Base Best Practices for Leveraging Self-Service

Self-service knowledge bases can be incredibly helpful for improving customer satisfaction, and the best practices for leveraging them mustn't be overlooked. When... read more

knowledge-management

6 min read | Dec 16 | Jasper Dunn

Knowledge Base SEO Tips

We all know how important SEO is in today's competitive online environment. But as much of a focus as there is on optimizing website content, it's easy to forget another... read more

knowledge-management

11 min read | Dec 16 | Jasper Dunn

What is Customer Self Service? Benefits, Examples, Best Practices, and More

Customer service is a critical component of any business, and in the digital age, it's crucial to provide efficient and quality support for customers. As customer needs... read more

knowledge-management

9 min read | Dec 15 | Jasper Dunn

Customer Service Knowledge Base: Building Loyalty with Every Interaction

Have you ever encountered customer service that left you feeling frustrated, or worse, unappreciated after an interaction? If yes, you're certainly not alone.... read more

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knowledge-management

6 min read | Dec 14 | Jasper Dunn

Best Practices for Conducting Knowledge Base Audit

Are you looking to ensure the accuracy and relevancy of your knowledge base? Then conducting an audit of your articles is a great way to do that. By understanding your... read more

knowledge-management

8 min read | Dec 14 | Jasper Dunn

Mastering the Art of Utilizing an External Knowledge Base

Utilizing an external knowledge base is becoming increasingly popular for support teams and help centers. These customer facing solutions are containing content such as... read more

knowledge-management

8 min read | Dec 13 | Jasper Dunn

Crafting a Knowledge Base Content Strategy to Fit Your Business Needs

Having a knowledge base content strategy as part of your business operations is more important than ever. It is, in its simplest form, a proactive approach towards... read more

knowledge-management

9 min read | Dec 13 | Jasper Dunn

Writing with Clarity and Precision: Tips for Creating a Knowledge Base Style Guide

Welcome knowledge base writers! Are you looking for ways to make writing knowledge base articles easier and more fun? If so, then a knowledge base style guide is the... read more

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