KnowledgeBase blog

Learn how to build a knowledge base that succeeds

Recent articles (Page 7)


8 min read | Dec 21 | Jasper Dunn

Organizing Your Support System with a Knowledge Base or FAQ

Introducing a knowledge base and FAQ system can be a great way to help streamline customer service operations. A knowledge base is a store of information that contains... read more


7 min read | Dec 20 | Jasper Dunn

Optimizing Your Self-Service Knowledge Base for Maximum Engagement

Is your knowledge base helping or hindering your customers?  If it's the latter, then it's time for a change. By optimizing your knowledge base for maximum... read more


10 min read | Dec 19 | Jasper Dunn

Knowledge Base Best Practices for Leveraging Self-Service

Self-service knowledge bases can be incredibly helpful for improving customer satisfaction, and the best practices for leveraging them mustn't be overlooked. When... read more


7 min read | Dec 16 | Jasper Dunn

Knowledge Base SEO Tips

We all know how important SEO is in today's competitive online environment. But as much of a focus as there is on optimizing website content, it's easy to forget another... read more

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11 min read | Dec 16 | Jasper Dunn

What is Customer Self Service? Benefits, Examples, Best Practices, and More

Customer service is a critical component of any business, and in the digital age, it's crucial to provide efficient and quality support for customers. As customer needs... read more


9 min read | Dec 15 | Jasper Dunn

Customer Service Knowledge Base: Building Loyalty with Every Interaction

Have you ever encountered customer service that left you feeling frustrated, or worse, unappreciated after an interaction? If yes, you're certainly not alone.... read more


6 min read | Dec 14 | Jasper Dunn

Best Practices for Conducting Knowledge Base Audit

Are you looking to ensure the accuracy and relevancy of your knowledge base? Then conducting an audit of your articles is a great way to do that. By understanding your... read more


8 min read | Dec 14 | Jasper Dunn

Mastering the Art of Utilizing an External Knowledge Base

Utilizing an external knowledge base is becoming increasingly popular for support teams and help centers. These customer facing solutions are containing content such as... read more

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