knowledge-management

Benefits of Using an Open Source Knowledge Base

4 min read
Jan 20, 2023
an image of code on a laptop

Using open-source software for building a knowledge base is one of the most effective and convenient methods available as it provides many benefits. Compared to SaaS platforms, open-source software offers more flexibility and customizable features, meaning you can tailor your knowledge base to your exact specifications. With open-source software, there are no hefty monthly subscriptions or hidden charges. Plus, open-source software makes collaboration between team members easier because they can access and edit the same document at the same time. Lastly, open source software is constantly updating with security patches and bug fixes so you get the best service possible. With open-source software, there truly is no downside - it's free and powerful!

What is an open source knowledge base?

An open source knowledge base can be thought of like a Wikipedia for specific industries or organizations. It’s a collection of information that is open to the public and freely editable. This means anyone can access, contribute and modify information related to the industry or organization, meaning it is continuously kept up-to-date and allows the sharing of ideas in an open environment. Open source knowledge bases are incredibly useful resources that promote collaboration, innovation and growth within businesses.

Benefits of an open source knowledge base

Control

When relying on knowledge base SaaS platforms operated by a corporation or startup, you’re at the mercy of their rules. This can range from unexpected increases in cost or the loss of a feature, to them having the power to ban your access to their platform altogether. That's why open-source knowledge bases have been gaining traction over these solutions, as they provide business owners with complete control. Not only can you make your own rules, but you also pick a web hosting plan that fits exactly within your budget and with open-source systems, you have the freedom to relocate whenever and wherever you want.

More features

SaaS platforms are great for beginners who want to quickly get up and running without any prior technical knowledge. They usually have minimal features, which makes them easy to use with a clean dashboard. However, after a while of using SaaS apps, these users soon realize that these features are not enough to give their own customers an even better experience. That is why open source knowledge bases are so popular -- they give users the freedom to expand the features and functions of their knowledge base. For instance, WordPress's official database provides more than 50,000 different plugins which you could use to your advantage. On top of that, there are many more plugins out there on third-party marketplaces that you can take advantage of, such as file downloads, membership systems, forums, eCommerce solutions; the list is literally endless!

Lack of limits

SaaS platforms can come up with some quite cunning strategies to get their customers to pay more. A popular example of this is HelpJuice, a knowledge base SaaS platform that charges $120 per month for its lowest plan, however this only includes access to 4 users. To be able to open up your knowledge base to more team members, you're required to open up your wallet as well. Fortunately, there's an open source solution that allows you the freedom to bring in as many users as you want and customize your knowledge base design however you want - WordPress-powered knowledge bases provide a great open source alternative where you don't have these kinds of restrictions.

Price

Setting up a knowledge base using open source software like WordPress can be a great option for those looking for an affordable solution. All you have to do is pay for a domain name, select a WordPress theme, and get hosting which typically costs around $30 per month or $360 per year. That's almost 1/4th of the cost compared to other SaaS apps like HelpJuice and Zendesk Help. Plus, open source software also comes with more customization options that can help create a more useful and user-friendly knowledge base website.

Flexibility

As your small business grows into a bigger one, it's time to look for something that can easily grow with you. That's why open source knowledge bases are the best possible solution for scaling up. You don't have to worry about upgrading your pricing plan or getting special permissions - open source allows you to add an unlimited amount of users and content as quickly and seamlessly as you need!

Over to you

If you're ready to tackle your customer service needs head-on, you can try KnowledgeBase. This all-in-one solution makes it easy to provide helpful and timely answers to your customers 24/7 - no matter how complex their inquiry may be. With its convenient self-service tool, customers can quickly find the answers they need with just a few clicks of the mouse. Rather than waiting for an answer from customer service or manually searching through tedious FAQs, KnowledgeBase gives customers immediate access to all the information they need. Try out open source KnowledgeBase today and open up a world of possibilities for speedy, efficient customer problem solving!