Why is Knowledge Management in Healthcare so Important?

Think about it: with the ever-growing amount of medical information out there, how do healthcare professionals stay on top of the latest research, guidelines, and best practices? That's where the knowledge management tool steps in. It's like having a trusted compass that guides... read more

9 minutes
May 29, 2023

Capturing the Hidden Treasures of Tribal Knowledge in Organizations

Have you ever worked at a company where there was that one key employee who seemed to know everything? The one who could solve any problem, navigate any challenge, and always seemed to have the correct answer? Chances are, that person possessed a type of knowledge known as... read more

12 minutes
May 22, 2023

How to Create Technical Documentation with Examples

All software products with simple or complex needs should be accompanied by technical documentation to help stakeholders and developers understand the software development. It does not end there – it also requires product documentation and user manuals for the benefit of customer... read more

11 minutes
May 19, 2023

Why You Need a FAQ Page and How to Create an Effective FAQ Template

Imagine running a small business selling unique and customized home decor items. You spent countless hours perfecting your products and designing a website that showcases them in the best possible light. But as you start receiving more and more customer inquiries, you realize... read more

12 minutes
May 12, 2023

A Guide to Creating a Policy and Procedure Manual

You see, when employees are all geared up and ready to go, they're more productive and can make smarter decisions for your business. But if they're in the dark about existing procedures and how things work, well, they won't be able to stick to the company's guidelines while... read more

8 minutes
May 11, 2023

How to Write a Manual?

A user manual is a crucial document that provides end-users with information about how to operate and understand a product or service. Whether it's a software application or a physical device, a good user manual can greatly reduce support costs and improve user satisfaction.... read more

10 minutes
Apr 21, 2023

What is a Help Center and the Tools You Can Use to Build One

If you've ever tried to contact a customer service team, you know it can be a frustrating and time-consuming experience. You call, wait on hold, and get transferred multiple times before finally reaching someone to help you with your issue. But what if there was a way to get the... read more

11 minutes
Apr 20, 2023

Guide to Product Manual: What Is It and How to Write One

Do you know what’s more important than selling a product? Making sure your customers are able to use it effectively. That’s where a user manual comes in – it’s the key to helping your users understand your product and processes. And believe it or not, it can even be legally... read more

7 minutes
Apr 14, 2023

Knowledge Transfer: A Key to Improving Employee Performance

In today's fast-paced and constantly evolving business environment, organizations must find ways to stay competitive and adapt to change.  One of the most effective ways to achieve this is through knowledge transfer - the process of sharing knowledge, skills, and expertise... read more

8 minutes
Mar 3, 2023

SharePoint Knowledge Base: Yay or Nay?

If you work in customer support, you know how important having a knowledge base is. It’s the go-to source for customers and your support staff alike when it comes to finding answers quickly and efficiently. But with so many options out there, which one should you choose? A... read more

8 minutes
Feb 13, 2023

How to Make Your Knowledge Base Search Work Great

Are you looking to make customer interactions smoother by ensuring that they can quickly find what they need in your knowledge base? Wondering how you can maximize the search results generated in your customer support portal and provide an outstanding experience all around? It’s... read more

6 minutes
Feb 8, 2023

How to Improve Your Knowledge Base?

Are you looking to provide better support to your customers? Improving your knowledge base can be a great way to increase customer satisfaction. In this blog post, we'll explore the key elements of an effective knowledge base and provide tips on how you can use it to optimize... read more

9 minutes
Feb 7, 2023

How to Integrate KnowledgeBase with LiveChat

When it comes to customer service, time is money. Consumers today have little tolerance for slow page loading speed, slow product and service delivery, or an unresponsive support team. In the age of brands competing to offer customers the best experience, achieving a... read more

2 minutes
Feb 6, 2023

Help your customers and support teams at the same time

Empower your support team with an internal knowledge base and a 24/7 customer self-service center.

Free 14-day trial No credit card required 24/7 support

Discover our other products