knowledge-management

What is Knowledge Base Architecture?

Do you ever feel like there's a missing puzzle piece in your knowledge base architecture? If so, you're not alone. The fact is, many organizations struggle to identify the right steps for building an effective knowledge base architecture—or even knowing what it is! Whether you’re... read more

9 minutes
Jan 9, 2023

Help Desk vs. Knowledge Base: What’s the Difference?

Have you ever sent an email to a help desk, only to receive a canned response that appears generic and vague? Or perhaps you've been lead down a path of endless help center webpages, all in hopes of finding the help you need for your problem. As technology advances, help desks... read more

7 minutes
Jan 5, 2023

Knowledge Base Design Tips to Keep In Mind

Building and maintaining a knowledge base requires a good deal of effort. But the effort doesn’t mean much if your customers aren’t using it! Getting people to navigate your knowledge base for answers can feel like an uphill battle, but you’re not alone in facing this challenge.... read more

8 minutes
Jan 5, 2023

Should You Hire a Technical Writer For Your Knowledge Base?

A technical writer for a knowledge base is an invaluable resource, especially for teams looking to create high-quality content quickly. Not only do these professionals have a deep understanding of the subject matter, but they know how to communicate complex concepts in an... read more

4 minutes
Jan 4, 2023

Getting Started with Video Knowledge Base

If you're looking for a new way to boost customer success and product usage, look no further – video content is the answer! A knowledge base video is a type of educational content that provides viewers with an in-depth explanation of a particular topic. Usually in the form of a... read more

8 minutes
Jan 4, 2023

How to Create a Multilingual Knowledge Base?

Have you ever wished for an easily accessible source of information that is shared between multiple languages? A multilingual knowledge base is the perfect solution for that, however, there's no easy way to set it up. That is because at the moment there aren't any tools that let... read more

5 minutes
Dec 22, 2022

Organizing Your Support System with a Knowledge Base or FAQ

Introducing a knowledge base and FAQ system can be a great way to help streamline customer service operations. A knowledge base is a store of information that contains everything your customers will need to know when using your products and services, while an FAQ section answers... read more

8 minutes
Dec 21, 2022

Optimizing Your Self-Service Knowledge Base for Maximum Engagement

Is your knowledge base helping or hindering your customers?  If it's the latter, then it's time for a change. By optimizing your knowledge base for maximum engagement, you can ensure that your customers have a positive experience with your company and are more likely to do... read more

7 minutes
Dec 20, 2022

Knowledge Base Best Practices for Leveraging Self-Service

Self-service knowledge bases can be incredibly helpful for improving customer satisfaction, and the best practices for leveraging them mustn't be overlooked. When implemented correctly, they can help customers quickly find the answers to their questions without having to contact... read more

10 minutes
Dec 19, 2022

Knowledge Base SEO Tips

We all know how important SEO is in today's competitive online environment. But as much of a focus as there is on optimizing website content, it's easy to forget another key component: your knowledge base. A well-crafted and optimized knowledge base can have an enormous impact on... read more

7 minutes
Dec 16, 2022

Best Practices for Conducting Knowledge Base Audit

Are you looking to ensure the accuracy and relevancy of your knowledge base? Then conducting an audit of your articles is a great way to do that. By understanding your knowledge base's purpose and analyzing existing articles, you can improve its organization, prevent... read more

6 minutes
Dec 14, 2022

Mastering the Art of Utilizing an External Knowledge Base

Utilizing an external knowledge base is becoming increasingly popular for support teams and help centers. These customer facing solutions are containing content such as product manuals, technical specifications, and FAQs which customers can access online to find answers quickly.... read more

8 minutes
Dec 14, 2022

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