If you already have the idea of building a knowledge base, you’re halfway there. In this article, you’ll find everything you need to turn this idea into an effective knowledge base: tools, best practices, step-by-step instructions, examples, and more. Customer experience (CX) is... read more
9 min read | Jul 07 | Piotr Borkowicz and Tomasz Ziętek
Back in the day, when customer support teams had to rely on physical binders and folders to store information, it was pretty common for companies to create their own... read more
12 min read | Jul 05 | Piotr Borkowicz and Tomasz Ziętek
Whether it's a recent sales report, a company policy, or a piece of feedback, your business produces information on a daily basis. Creating and managing knowledge is key... read more
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