Now, let's jump right in. As your business grows, things can get pretty complex. You've got people, tasks, and all sorts of moving parts. It's crucial to organize everything in the most productive way possible and make sure your staff knows how to rock those processes and do... read more
10 min read | Dec 06 | Tomasz Ziętek
A knowledge base is one of the most underrated tools not only in customer support but also in business. Sure, it looks simple and boring. It looks like something that a... read more
8 min read | Nov 23 | Tomasz Ziętek
If you work on a support team that uses a knowledge base, then creating, sharing, and updating help content is probably your bread and butter. A help article, in order to... read more
9 min read | Oct 26 | Tomasz Ziętek
The ecommerce market has been growing rapidly, with global sales reaching $4.13 trillion in 2020. This figure is expected to grow to $6.54 trillion by 2023. There are... read more
14 min read | Sep 23 | Tomasz Ziętek
If you already have the idea of building a knowledge base, you’re halfway there. In this article, you’ll find everything you need to turn this idea into an effective... read more
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