A knowledge base is one of the most underrated tools not only in customer support but also in business. Sure, it looks simple and boring. It looks like something that a librarian would love to take care of. The truth is that there's more to the picture than meets the eye. This... read more
8 min read | Nov 23 | Tomasz Ziętek
If you work on a support team that uses a knowledge base, then creating, sharing, and updating help content is probably your bread and butter. A help article, in order to... read more
9 min read | Oct 26 | Tomasz Ziętek
The ecommerce market has been growing rapidly, with global sales reaching $4.13 trillion in 2020. This figure is expected to grow to $6.54 trillion by 2023. There are... read more
14 min read | Sep 23 | Tomasz Ziętek
If you already have the idea of building a knowledge base, you’re halfway there. In this article, you’ll find everything you need to turn this idea into an effective... read more
9 min read | Jul 07 | Piotr Borkowicz and Tomasz Ziętek
Back in the day, when customer support teams had to rely on physical binders and folders to store information, it was pretty common for companies to create their own... read more
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