How to Create an Employee Handbook

Employee handbooks are sometimes a tough nut to crack. It should include all the most essential information for the new employees, such as workplace culture, communication details, and critical product processes. Creating an employee handbook allows easy access to company... read more

9 minutes
Dec 6, 2023

How to Create an Internal Wiki in 2023

Did you know the average employee spends up to 9 hours per week looking for information? That’s almost a quarter of each working day. That’s a lot of time wasted on searching. Imagine what you could accomplish with an extra two hours daily! The challenge of sharing knowledge in... read more

6 minutes
Nov 30, 2023

The Best Wiki Software Tools for Teams in 2023

When I hear "wiki software" my mind automatically jumps to "Wikipedia". However, this phrase doesn't necessarily refer to Wikipedia. So, it would be helpful to delve deeper into what wiki software is and explore the best tools available in 2023. What is wiki software? Simply put,... read more

6 minutes
Nov 21, 2023

24/7 IT Support Services

Nowadays, customers can get help and solutions around the clock. Whether through support agents or chatbots, they can get assistance whenever they have questions or problems. The availability of instant support enhances the customer experience by enabling customers to get answers... read more

8 minutes
Nov 16, 2023

Encourage Knowledge Sharing in the Workplace

What is Knowledge Sharing Culture? A knowledge sharing culture is an organizational or societal ethos that emphasizes the open exchange of information, insights, and expertise among its members. It's all about fostering an environment where individuals are encouraged and... read more

9 minutes
Sep 19, 2023

Seven of the Best Knowledge-Sharing Tools

Access to knowledge is one of the most critical factors in a well-functioning organization. Companies realize that by storing information in internal “knowledge bases,” they can use this knowledge capital in new and effective ways. At the same time, knowledge-sharing platforms... read more

7 minutes
Sep 7, 2023

Optimizing the Employee Onboarding Process

Everyone most likely remembers those first days in a new job when everything seems new and unfamiliar. The enormity of the information is overwhelming and it’s easy to feel like you’re falling behind.  This is where the employee onboarding process comes in. This process... read more

7 minutes
Aug 30, 2023

The Impact of Average Handle Time (AHT) on Business Success

Efficient customer service is the backbone of any successful business. One metric that plays a crucial role in evaluating customer service efficiency is the average handle time (AHT). What is the average handle time? Average handle time measures the total time of a customer... read more

6 minutes
Jul 26, 2023

Creating a Memorable Customer Onboarding Experience

Think of customer onboarding as a journey within the broader customer journey—a vital chapter where the real magic happens. Whether you're a tech startup unveiling a groundbreaking app or an e-commerce business introducing innovative products, the onboarding customer experience... read more

12 minutes
Jul 10, 2023

AI Tags: A Quick and Easy Way to Organize Your Content

Keywords and tags have been with us since the dawn of the internet. There is no way to navigate around the web without keywords. After all, it is one huge library of text, images, and videos.  Keywords and tags help us navigate through information, be it in social media,... read more

3 minutes
Jul 6, 2023

The Importance of Effective Information Architecture

Have you ever found yourself lost in the vast labyrinth of the world wide web? With information overload just a click away, navigating through the digital landscape can often feel like a wild adventure without a map. But fear not! There's a secret weapon in the realm of web... read more

10 minutes
Jul 6, 2023

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