Product Marketing Manager, LiveChat
Back in the day, when customer support teams had to rely on physical binders and folders to store information, it was pretty common for companies to create their own knowledge base systems. But as technology evolved, so did the way customer support departments gathered and shared... read more
13 min read | Jul 05 | Piotr Borkowicz and Tomasz Ziętek
Whether it's a recent sales report, a company policy, or a piece of feedback, your business produces information on a daily basis. Creating and managing knowledge is key... read more
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