Content Manager
Having a knowledge base content strategy as part of your business operations is more important than ever. It is, in its simplest form, a proactive approach towards knowledge-sharing and self service support across many forms.
Developing a knowledge base content strategy can...
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9 min read | Dec 13 | Jasper Dunn
Welcome knowledge base writers! Are you looking for ways to make writing knowledge base articles easier and more fun?
If so, then a knowledge base style guide is the...
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12 min read | Dec 12 | Jasper Dunn
Precisely what is the difference between a corporate wiki and an internal knowledge base? And which one should your organization use? This article will explore the...
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11 min read | Dec 12 | Jasper Dunn
Welcome to the internal knowledge base! This is a place where team members can share information and expertise with each other. The goal is to help everyone on the team...
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8 min read | Dec 09 | Jasper Dunn
Customers are always looking for answers, and as a customer support specialist, you're the go-to person for providing those answers. But what kind of knowledge do you...
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