KnowledgeBase blog

8 min read | Dec 13 | Jasper Dunn

Crafting a Knowledge Base Content Strategy to Fit Your Business Needs

Having a knowledge base content strategy as part of your business operations is more important than ever. It is, in its simplest form, a proactive approach towards...

9 min read | Dec 13 | Jasper Dunn

Writing with Clarity and Precision: Tips for Creating a Knowledge Base Style Guide

Welcome knowledge base writers! Are you looking for ways to make writing knowledge base articles easier and more fun?

If so, then a knowledge base style guide is the...

12 min read | Dec 12 | Jasper Dunn

Comparing Knowledge Base vs Wiki Articles [Pros & Cons]

Precisely what is the difference between a corporate wiki and an internal knowledge base? And which one should your organization use? This article will explore the...

11 min read | Dec 12 | Jasper Dunn

The Only Guide to Internal Knowledge Base You Need to Read

Welcome to the internal knowledge base! This is a place where team members can share information and expertise with each other. The goal is to help everyone on the team...

8 min read | Dec 09 | Jasper Dunn

10 Types of Knowledge: Definitions and Examples

Customers are always looking for answers, and as a customer support specialist, you're the go-to person for providing those answers. But what kind of knowledge do you...

6 min read | Dec 09 | Jasper Dunn

Finding Answers in the Knowledge Base vs Forum: Discovering Solutions

In the modern world, knowledge is power. Having access to accurate and up-to-date information can make all the difference in achieving success. For businesses, this...

10 min read | Dec 08 | Jasper Dunn

AI Powered Knowledge Base: Why Do You Need One?

Organizations are under constant pressure to do more with less. Every single business needs to meet this challenge, leverage new technology, optimize, and resolve...

8 min read | Dec 08 | Jasper Dunn

8 Knowledge Base Metrics You Need to Track

Metrics of performance are the lifeblood of business success - without them how would you measure if a project is actually successful or not? It's basically like trying...