Learn how to build a knowledge base that succeeds
8 min read | Dec 21 | Jasper Dunn
Introducing a knowledge base and FAQ system can be a great way to help streamline customer service operations.
A knowledge base is a store of information that contains...
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7 min read | Dec 20 | Jasper Dunn
Is your knowledge base helping or hindering your customers?
If it's the latter, then it's time for a change. By optimizing your knowledge base for maximum...
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10 min read | Dec 19 | Jasper Dunn
Self-service knowledge bases can be incredibly helpful for improving customer satisfaction, and the best practices for leveraging them mustn't be overlooked.
When...
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7 min read | Dec 16 | Jasper Dunn
We all know how important SEO is in today's competitive online environment. But as much of a focus as there is on optimizing website content, it's easy to forget another...
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11 min read | Dec 16 | Jasper Dunn
Customer service is a critical component of any business, and in the digital age, it's crucial to provide efficient and quality support for customers. As customer needs...
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9 min read | Dec 15 | Jasper Dunn
Have you ever encountered customer service that left you feeling frustrated, or worse, unappreciated after an interaction?
If yes, you're certainly not alone....
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6 min read | Dec 14 | Jasper Dunn
Are you looking to ensure the accuracy and relevancy of your knowledge base? Then conducting an audit of your articles is a great way to do that.
By understanding your...
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8 min read | Dec 14 | Jasper Dunn
Utilizing an external knowledge base is becoming increasingly popular for support teams and help centers. These customer facing solutions are containing content such as...
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