KnowledgeBase blog

9 min read | Jul 10 | Jasper Dunn and Zuzanna Bocian

How Optimizing Time to Resolution Boosts Customer Satisfaction

When it comes to resolving customer issues, every minute counts. Let's face it: none of us want to be left hanging on the line or waiting endlessly to reply to our email...

3 min read | Jul 06 | Tomasz Ziętek

AI Tags: A Quick and Easy Way to Organize Your Content

Keywords and tags have been with us since the dawn of the internet. There is no way to navigate around the web without keywords. After all, it is one huge library of...

2 min read | Jul 06 | Tomasz Ziętek

AI Generated Articles and Titles

It's a Tuesday afternoon, and you're trying to crank out a help article before you clock out. You have some data, a few ideas bouncing around your head, but the words...

10 min read | Jul 06 | Jasper Dunn

The Importance of Effective Information Architecture

Have you ever found yourself lost in the vast labyrinth of the world wide web?

With information overload just a click away, navigating through the digital landscape can...

10 min read | Jun 30 | Jasper Dunn

Guide to Process Documentation: Examples and Tips

Imagine your business as an ever-evolving jigsaw puzzle. As it expands, so do the number of pieces. Now, someone's got to stay on top of this ever-increasing complexity -...

11 min read | Jun 14 | Zuzanna Bocian

A Complete Guide to Organizational Learning

Have you ever wondered what sets successful organizations apart in today's fast-paced, ever-changing world? Well, here's a clue: it's all about organizational learning....

9 min read | Jun 14 | Jasper Dunn

The Crucial Role of the First Response Rate for Customer Service Team

Have you ever wondered how emergency services swoop in and save the day in the face of a crisis?

It all boils down to one crucial factor: their first response rate...

9 min read | Jun 13 | Jasper Dunn

Customer Satisfaction Rate: The Fuel for Business Growth

Customer satisfaction is all about meeting and even exceeding customer expectations. It's about going the extra mile to make sure your customers are satisfied with their...