Efficient customer service is the backbone of any successful business. One metric that plays a crucial role in evaluating customer service efficiency is the average handle time (AHT).
Average handle time measures the total time of a customer...
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12 min read | Jul 10 | Zuzanna Bocian
Think of customer onboarding as a journey within the broader customer journey—a vital chapter where the real magic happens. Whether you're a tech startup unveiling a...
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9 min read | Jul 10 | Jasper Dunn and Zuzanna Bocian
When it comes to resolving customer issues, every minute counts. Let's face it: none of us want to be left hanging on the line or waiting endlessly to reply to our email...
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11 min read | Jun 14 | Zuzanna Bocian
Have you ever wondered what sets successful organizations apart in today's fast-paced, ever-changing world? Well, here's a clue: it's all about organizational learning....
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12 min read | May 22 | Zuzanna Bocian
Have you ever worked at a company where there was that one key employee who seemed to know everything? The one who could solve any problem, navigate any challenge, and...
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