KnowledgeBase blog

21 min read | Sep 28 | Jasper Dunn

The 35 Best Knowledge Base Tools [2023]

Confluence

Confluence, developed by Atlassian, is a widely-used collaboration and knowledge management tool designed to facilitate efficient teamwork and information...

9 min read | Sep 19 | Tomasz Ziętek

Encourage Knowledge Sharing in the Workplace

What is Knowledge Sharing Culture?

A knowledge sharing culture is an organizational or societal ethos that emphasizes the open exchange of information, insights, and...

11 min read | Sep 15 | Jasper Dunn

Troubleshooting Guide: What, Why, and How to Create One

No matter how awesome your business is, there's gonna be that inevitable moment when things hit a little hiccup. And guess what? More often than not, it's gonna be one of...

7 min read | Sep 07 | Zuzanna Bocian

Seven of the Best Knowledge-Sharing Tools

Access to knowledge is one of the most critical factors in a well-functioning organization. Companies realize that by storing information in internal “knowledge bases,”...

7 min read | Aug 30 | Zuzanna Bocian

Optimizing the Employee Onboarding Process

Everyone most likely remembers those first days in a new job when everything seems new and unfamiliar. The enormity of the information is overwhelming and it’s easy to...

8 min read | Aug 11 | Zuzanna Bocian and Jasper Dunn

Streamlining Communication for Efficiency and Consistency Through Canned Response

"Canned responses" might sound a bit mechanical, but let me tell you, these simple tools are absolute game-changers when it comes to customer service. Don't be fooled by...

6 min read | Jul 26 | Zuzanna Bocian

The Impact of Average Handle Time (AHT) on Business Success

Efficient customer service is the backbone of any successful business. One metric that plays a crucial role in evaluating customer service efficiency is the average...

12 min read | Jul 10 | Zuzanna Bocian

Creating a Memorable Customer Onboarding Experience

Think of customer onboarding as a journey within the broader customer journey—a vital chapter where the real magic happens. Whether you're a tech startup unveiling a...