Encourage self-service so that your customers can solve their problems anytime. Give your support teams a tool to significantly decrease the total case handling time.
Chances are that your customers try to answer their questions alone before they reach out to your support agents. Help them solve their problems at their own pace.
Help your customers find answers to their questions on their own. Anytime.
Give your customers more ways to find the information they need whenever they want to contact your business.
Implement an SEO-friendly knowledge base and get more potential customers by ranking higher in search results.
Provide your customers with in-depth articles that will help them solve their problems without contacting your support team.
It's ok not to have answers to every question. No one does, and your agents aren't encyclopedias. KnowledgeBase has got them covered.
Help your customer support teams to easily find the information they need when they don’t know the answer on the spot.
Stay on-brand and answer repeated questions in one style, regardless of who's on duty.
Save your support team’s time and have them focus on more urgent tasks when customers are asking the same questions.
What we value a lot about KnowledgeBase is the ability to customize its look so that it stays consistent with our design. Adding our logo, custom domain, and a favicon makes it feel like an integral part of our website.
Our customers want to learn more about video making techniques. With KnowledgeBase, they can browse our resources at their own pace and solve their problems without contacting our customer support.
Knowledge base software helps you manage and share your team’s internal knowledge, and build a public help center for your customers.
On the one hand, a knowledge base gives your customers a hosted help center so they can find answers on their own before starting a chat or when your support team isn't around. On the other hand, it gives your support team a helping hand anytime they need to answer questions they don’t know the answer to on the spot.
Help your customers and support teams at the same time
Up to 21 days of free trial No credit card required 24/7 support