AI-powered knowledge base
at your customers’ service

Knowledge base software for lightning-fast customer support and effortless self-service.

Watch KnowledgeBase in action

Article generation example

Use AI to generate articles in seconds

Let AI create articles, titles and keywords, so you can save time on editing and focus on more important tasks.

KnowledgeBase workspaces preview

One account, two knowledge bases

Build two separate knowledge bases: one for your team, and the other one for your customers seeking solutions.

Help more people faster

Encourage self-service so that your customers can solve their problems anytime. Give your support teams a tool to significantly decrease the total case handling time.

KnowledgeBase gives you the best of both worlds

An example of a hosted help center

The customers’ world

Chances are that your customers try to answer their questions alone before they reach out to your support agents. Help them solve their problems at their own pace.

An example of a message to customers

Self-service around the clock

Help your customers find answers to their questions on their own. Anytime.

An example of a hosted help center

Improved knowledge management

Give your customers more ways to find the information they need whenever they want to contact your business.

Search bar inside KnowledgeBase

More organic traffic

Implement an SEO-friendly knowledge base and get more potential customers by ranking higher in search results.

An example of a help center article

Reduced workload for support teams

Provide your customers with in-depth articles that will help them solve their problems without contacting your support team.

Provide 24/7 self-service

Answer more questions in less time

Up to 14 days of free trial No credit card required 24/7 support

KnowledgeBase dashboard

The agents’ world

It's ok not to have answers to every question. No one does, and your agents aren't encyclopedias. KnowledgeBase has got them covered.

KnowledgeBase inside LiveChat Agent app

Quicker response time

Help your customer support teams to easily find the information they need when they don’t know the answer on the spot.

Images of different agents using KnowledgeBase

Consistent tone of voice

Stay on-brand and answer repeated questions in one style, regardless of who's on duty.

An example of a conversation flow An example of a conversation flow

Prioritized tasks

Save your support team’s time and have them focus on more urgent tasks when customers are asking the same questions.

What we value a lot about KnowledgeBase is the ability to customize its look so that it stays consistent with our design. Adding our logo, custom domain, and a favicon makes it feel like an integral part of our website.

LivingWell logo

Nabila Gardner,
from LivingWell

Our customers want to learn more about video making techniques. With KnowledgeBase, they can browse our resources at their own pace and solve their problems without contacting our customer support.

PearlMountain logo

David Lin,
from PearlMountain

Marcos Bravo, LiveChat’s Brand Ambassador

What’s a knowledge base?

Knowledge base software helps you manage and share your team’s internal knowledge, and build a public help center for your customers.

On the one hand, a knowledge base gives your customers a hosted help center so they can find answers on their own before starting a chat or when your support team isn't around. On the other hand, it gives your support team a helping hand anytime they need to answer questions they don’t know the answer to on the spot.

Help your customers and support teams at the same time

Up to 14 days of free trial No credit card required 24/7 support

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