You might want to decide how your Articles will be displayed inside the Chat Widget. This article will help you with that! Customize image sent with Articles To change the image that is sent along with the Article in the chat widget, you need to enter the Help Center section of KnowledgeBase App. Inside the section you can find multiple customization options, the one that we are looking for is Preview Image (screenshot below).

Help Center is your own, publicly accessible Knowledge Base where your customers can find answers to their questions. It supports the other customer service channels you use and improves the average chat resolution time. Setting up your Help Center To start off with Public Help Center, click the Help Center icon (1) in the main navigation. After clicking the “Help Center” icon you’ll see the Help Center customization options. They are divided into two main sections:

Help Center is your own, publicly accessible Knowledge Base where your customers can find answers to their questions. It supports the other customer service channels you use and improves the average chat resolution time. Help Center is offered only in the paid plan.  Publishing Help Center Publishing the Help Center will allow your customers to access your help articles, navigate between the categories, give feedback on an article and start a chat anytime they have an extra question.

You might want to decide how the Background Image will look like at your Help Center. This article will help you with that! To change the background of your Help Center, please follow these steps: 1) Log in to KnowledgeBase and go to Help Center. 2) Go to Appearance > Background Image and click to upload the chosen image, or drag and drop it. 3) Click on Save changes.

The word "Help Center" speaks for itself – it's not only a publicly accessible website with all your help articles but also a place where your customers can chat live with you. Thus, the LiveChat widget is placed in every Help Center by default. However, sometimes you might not see the chat widget anywhere in your Help Center. The most common reason for that is not including your Help Center address on the LiveChat "

By default, your Help Center will be hosted on our subdomain. Your URL will look like this: companyName.kb.help If you'd like to use a different URL, you can set up a custom domain. To do so:  Go to your Help Center settings, scroll down to a section where you can enter the custom domain you want to use.  Next, create a custom CNAME record in your DNS provider page.

Matching the language of the interface of your Help Center with the language of your articles is an important step of the customization. Supported Languages KnowledgeBase has been translated into 16 languages! If your language is not on the list, feel free to start a chat with us and let us know - we are available 24/7/365!  Here's the list of supported languages: Chinese Danish Dutch English French German Hebrew Indonesian Italian Norwegian Polish Portuguese Spanish Swedish Turkish Vietnamese

How does it work? After typing a query into the search box, QuickAnswer generates an immediate answer to the provided question or keywords. This means you get exactly what you ask for and don’t have to read an article until you find what you need.  Also, you don’t have to worry about typos because QuickAnswer can still identify what you are looking for.  You can also rate every generated answer to let us know how it works for you.