Adding KnowledgeBase widget to LiveChat reduces distractions and response times. It lets you display your help docs in the chat screen making it super snappy to search and copy answers when replying to a customer. Easy peasy installation To start using KnowledgeBase, head to the Apps Marketplace in your LiveChat admin panel. Find the KnowledgeBase App click on it and later on, click the Install button. Once you install the app, go to any open chat and click the KnowledgeBase plugin in the top-right of their LiveChat.

What’s the relation between KnowledgeBase and LiveChat? KnowledgeBase is a product developed by LiveChat, Inc. Both LiveChat and KnowledgeBase applications share the same login credentials, billing details, and 24/7/365 support. Thanks to keeping both applications under the LiveChat account, you can keep KnowledgeBase and LiveChat subscription to the same invoice.  What is included in the plan? Our product main features are: Help Center: the public version of your knowledge base, including: Customization option (logo, home page URL, Help Center URL, headline text, color), Custom domain setup, Google Analytics integration, Visibility options on article's level, SEO optimization, Feedback Module.

Building and extending your Knowledge Base is time-consuming. It takes a lot of effort to provide well-structured and easy-to-find articles that your customers are looking for. Moreover, it's sometimes hard to figure out what actually they need and what to write. That's why in KnowledgeBase we created Insights section to help you with that. Apart from saving your time, the aims of our section are to help you with:

KnowledgeBase is an app to collect and manage all your know-how and use it to support your agents and customers at the same time. With the KnowledgeBase you get:  the internal Help widget to display help articles directly in LiveChat  public Help Center your customers can use to help themselves.   Public Help Center Help Center opens a new support channel for your customers. It's super helpful when agents are not around, or if they are overloaded with support requests.