Easy access to your knowledge right in the LiveChat application can speed up your average response time. With Quick Replies, you can speed it up even more. Quick Replies are the one-click buttons that insert a fragment of a text or a public link to the article into the chat area or a ticket. How to insert a fragment of a text into the chat area?  To insert a fragment of an article into the chat or ticket, open your KnowledgeBase Widget and go to any article view.