If you want to get KnowledgeBase article suggestions during a ChatBot session, you can use our integration to send cards in response to a customer query. In this article, we'll go through creating a webhook and adding it to the chatbot story. Preparations For integration to work, you need KnowledgeBase license number. You can find it in My Profile in the left navigation.  When you click on the License ID element, your license number will be copied to the clipboard.